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Troubleshooting help for "Could not communicate with the scanner."

I get an error message "One or more targets were scanned in backwards."

I get an error message, "One or more targets were scanned in upside down."

I get an error message "The dimensions of xyz do not match the expected size"

Will Orion Score Wet Targets?

How do I set my scanner to detect double feeds?

What do I do if two targets double feed through the scanner?

My scanner doublefeeds targets often, is there anything I can do?

Orienting Targets for Your Scanner


In the case of a hardware fault with your Canon Scanner, you may need to contact Canon directly for warranty service.

Canon Scanner Support:

1-800-423-2366 Select option 2, then option 2 again