Each Orion account has a primary and secondary point of contact. These points of contact are responsible maintaining their Orion account licenses and account information.
There are three ways to change the primary or secondary points of contact on an Orion account.
If you know your Orion account number and password:
2.On the right side of the page, under "Quick Links" click on Update Your Customer Information
3.Update your account's point of contact information and click "Save."
For security reasons Orion's support team can not change an account's point of contact over the phone. We must have a written email request from the existing point of contact (his or her email). Or, if your Orion account is represented by an organization with a unique and specific Internet domain, we may also accept an email request from a different user with the same Internet Domain.
Our support email address is found on our Contact Us page.
We can also accept a change of account request from email@example.com since it is from the same unique domain representing the school.
We can not accept a change of account request from firstname.lastname@example.org, since it is not from the unique domain representing the school.
The final option is to make the change of account request with a written letter, with your school or clubs letterhead.
Our mailing address is found on our Contact Us page.