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<< Click to Display Table of Contents >> Navigation: Support > Orion Desktop Support > Software Installation > Troubleshooting > A firewall may be blocking network connections from Orion or Athena |
For security reasons, network administrators often block access to unknown servers on the Internet. For Orion and Athena, this may cause a problem because they each communicate with Internet servers to report scores online and to obtain information on new software updates. Athena in particular requires Internet access to certain servers and ports.
Depending on the network firewall's setting, if Orion cannot communicate, the error may be one of a number of different things, including:
•Unable to communicate with the remote server.
•Unauthorized.
•The remote server returned an unexpected response.
•Your computer's time is off by more than five minutes.
To resolve these problems, please ask your network administrator to allow the following communication. If he or she has any questions or concerns, please have them contact us directly.
Orion Scoring System (software) makes use of the following remote services:
Hostname: |
www.orionscoringsystem.com |
IP Address: |
52.6.156.55 |
Ports: |
80 and 443 |
Protocol: |
TCP |
Purpose: |
Obtain information about new updates to the software. |
Result Center makes use of the following remote services:
Hostname: |
www.orionresults.com |
IP Address: |
52.6.156.55 |
Ports: |
80 and 443 |
Protocol: |
TCP |
Purpose: |
Report scores fired on Orion to our Internet-based result system, The Result Center. |
The CMP offers sanctioned matches to registered teams. In order to upload your results to the CMP's Competition Tracker, please ensure the following are allowed on your network.
Hostname: |
ct.thecmp.org |
IP Address: |
198.101.48.102 |
Port: |
80 |
Protocol: |
TCP |
Purpose: |
Report competition results sanctioned by the Civilian Marksmanship program (CMP) to the CMP |
Note: CMP web services are not managed or operated by Shooter's Technology, LLC. Please reach out to the CMP if you are having trouble with their services.
The following requirements apply to both Athena at Home and Athena for Clubs.
Customers using East Coast Servers (us-east-1):
Hostname: |
a123v0avhvxfk1-ats.iot.us-east-1.amazonaws.com |
Ports: |
8883 and 8443 |
Protocol: |
TCP |
Purpose: |
Port 8883 uses MQTT allowing Athena ranges to update configurations with our provisioning servers. Port 8443 uses HTTPS to download configuration files. |
Hostname: |
greengrass-ats.iot.us-east-1.amazonaws.com |
Ports: |
8443 |
Protocol: |
TCP |
Purpose: |
Used for IoT cloud device discovery operations. |
Customers using West Coast Servers (us-west-2):
Hostname: |
a123v0avhvxfk1-ats.iot.us-west-2.amazonaws.com |
Ports: |
8883 and 8443 |
Protocol: |
TCP |
Purpose: |
Port 8883 uses MQTT allowing Athena ranges to update configurations with our provisioning servers. Port 8443 uses HTTPS to download configuration files. |
Hostname: |
greengrass-ats.iot.us-west-2.amazonaws.com |
Ports: |
8443 |
Protocol: |
TCP |
Purpose: |
Used for IoT cloud device discovery operations. |
If you are unsure which region/hostname to use, please send us an email with your account number and we can confirm it for you.
Athena devices utilize NTP for time synchronization. Unless you are using your own NTP server, ensure the following hostnames are allowed on your network:
•0.ubuntu.pool.ntp.org
•1.ubuntu.pool.ntp.org
•2.ubuntu.pool.ntp.org
•3.ubuntu.pool.ntp.org
•0.us.pool.ntp.org
•1.us.pool.ntp.org
Customers may also specify their own NTP Server to use, instead of using the above listed servers. See NTP Server for more information.
If you are not receiving emails from us, please ensure the following domains are whitelisted on your spam filter settings:
*Shooter's Technology, LLC utilizes Mail Chimp as our marketing email service using this domain. Mail Chimp manages a list of their own servers. Information on their address ranges may be found at Mailchimp.com/about/ips |
•shooterstech.net
•orionresults.com
•national-leagues.com
•shooters.technology
^Amazon manages its own set of IP addresses. Network administrators can use AWS's ip-ranges.json file to filter these IP addresses. The IP ranges for IoT are listed under the [AMAZON] subset of IP addresses.
Example command for filtering us-east-1 region of AMAZON IP addresses:
$ jq -r '.prefixes[] | select(.region=="us-east-1") | select(.service=="AMAZON") | .ip_prefix'
Please see https://docs.aws.amazon.com/general/latest/gr/aws-ip-ranges.html for more information on AWS IP addresses.